Refound Policy
Refund Policy
Cancellation Policy
At Tileholm, we understand that plans can change. Orders may be canceled before they are shipped. If your order is canceled prior to shipment, a refund will be issued minus a small processing fee.
This fee depends on the order size and payment processing costs, and is typically around $2.
Returns (Eligible Cases Only – Within 30 Days)
We accept returns only if the product arrives damaged or defective. Customers may request a return within 30 days of delivery.
To qualify for a return:
- The item must be damaged or faulty upon arrival
- The item must be in its original packaging
- Proof of purchase (receipt or order confirmation) is required
Please note:
- We do not accept returns for change of mind if the product is in good condition
- We do not accept returns or issue refunds after 30 days from the delivery date, for any reason
Do not send items back to the manufacturer.
Customers are responsible for return shipping costs. No restocking fee will be charged.
Refunds (Eligible Cases Only – Within 30 Days)
Once your return is received and inspected, we will notify you via email regarding the status of your refund.
If approved:
- Your refund will be processed
- A credit will be applied to your original payment method within a few business days
Any included bonuses or promotional items may be kept.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your credit card provider (processing times may vary)
- Contact your bank
If you’ve done all of the above and still have not received your refund, please contact us at:
tileholmco@gmail.com
Contact Us
For return requests or assistance, please contact our support team at:
tileholmco@gmail.com