Shipping Information

Shipping Policy

Shipping Rates & Delivery Times

At Tileholm, we aim to deliver your order quickly and reliably. Below are our estimated shipping options based on your location:

United States & Canada

  • Standard Shipping (9–12 days): FREE
  • Priority Shipping (6–9 days): $2.99

Australia

  • Standard Shipping (8–10 days): FREE
  • Priority Shipping (6–8 days): $2.99

United Kingdom

  • Standard Shipping (7–8 days): FREE
  • Priority Shipping (5–6 days): $2.99

Please note: Delivery times are estimates and may vary depending on your location and the fulfillment center handling your order.

All orders are shipped with no import duties or additional charges, regardless of your country.

Processing Times

Orders are typically processed within 1–2 business days after being placed. Once processed, your order will be shipped out promptly.

Tracking Your Order

Once your order has been shipped, you will receive an email confirmation with a tracking number.

If you need further assistance, feel free to contact us at:
tileholmco@gmail.com

Delivery Information

Most orders are delivered by your local postal service and will arrive with your regular mail.

If you are not available at the time of delivery, a notice may be left with instructions on how to collect your package.

Unexpected Delays

In some cases, delivery may take longer than expected due to factors beyond our control, such as international customs processing.

If your order is significantly delayed, please contact us and we will assist you in resolving the issue.

Failed Delivery

If a package cannot be delivered due to reasons such as:

  • Incorrect or incomplete shipping address
  • Recipient unavailable
  • Failure to collect the package

The order may be returned to us.

In such cases, the customer is responsible for any return shipping and associated costs. These costs will be deducted from the total refund amount.

Delivered but Not Received

If your tracking information shows that your order has been delivered, we are unable to offer a refund or replacement.

We strongly recommend shipping to a secure and reliable address.

If you experience this issue, please contact us at:
tileholmco@gmail.com
We will do our best to assist you in investigating the situation.